All too often, businesses pretend that they are self-sufficient machines, running without any human aid or touch. What’s the point in that? Why can’t businesses be more human in their approach, particularly in their marketing, and appeal to their customers on a more human-to-human, person-to-person level?
It is our idea here at Blair Stover that businesses can earn their customers’ trust by taking a more human approach to marketing, which can invoke feelings of trustworthiness, honesty, and just plain old person-to-person touch. Social media outlets, such as Facebook, can help businesses appear more human, accessible, and trustworthy to their clients. Connect with friends and fans on special accomplishments and celebrate with them. If your business is about to celebrate its one-year anniversary, be sure to get customers in on the celebration. Post honestly about the trials and tribulations that have defined the past year, but end with by thanking loyal customers (and soon to be customers) with perhaps an invite to an anniversary bash, a coupon, or other strategy.
Letting customers know there’s a human behind your business, and that you have faced trials and tribulations in your first year, is an honest reflection on your business, and one that others will relate to. They’ll want to celebrate your success, and thereby further your success, even more.
Keep the conversation going on Facebook or other social media outlets. Let customers feel like they’re a part of the business; listen to them, celebrate their contributions, and keep that involvement constant. Advertise new promotions, products, or more within your social media page, and draw in more business.
Through it all, be personal, and remind readers that the people behind the business truly do exist – and want to interact. A little outreach and honesty can go a long way, after all.